With sincerest (and I really mean that) apologies to the Anon who loves the photo of Markie Post, it's time to move her down a bit. I frankly find the photo of her shockingly creepy. If I didn't know better, I'd think she was posing as an inflatable sex doll. But what ever gets you going Anon, is okay by me. That's how we roll out here on the West Coast.
Anyway, I rolled into the house the other night and the wife was on the phone. It went something like this:
Me: (Rather innocently) Who are you talking to?
Wifeage: (Not in a good mood) I'm not talking to anyone, I'm on hold with Washington Mutual. I've been sitting here for about 40 minutes and nobody will pick up.
Me: (Again..innocently) Didn't you just go through the gauntlet with them a few days ago trying to get a copy of our mortgage bill for Maile's school registration?
Wifeage: (Showing visual cues that I may receive the brunt of her frustrations) Yes, and instead of sending us a copy of our bill, they canceled the mortgage auto pay we have set up from savings. As a result, the mortgage didn't get automatically paid and now we've been assessed a late fee.
Me: Well that doesn't seem righ....(cut off by the wifeage as clearly some poor soul is coming on the line at WaMu).
Wifeage: My name is blah, blah, blah and my account number is blah, blah, blah. I called a couple of weeks ago to have you forward a copy of our mortgage statement. Well I'm glad you see it's there in your computer...does it say anything about the fact that you never sent it? No...well then is there something in there that says something to the effect that I wanted the mortgage autopay function canceled? No...well then why didn't you send the statement and why did you cancel our autopay? You don't know? Well how about this...how about you send me the statement and reset the autopay and waive the late fee you've assessed us for the late pay on the mortgage? No...I certainly will not pay an additional fee to get set up on auto mortgage pay. Seems a bit ridiculous to pay a fee for something that we already had and that was canceled as a result of an error on your part. In fact, not only did I not get the statement I requested, but you turned off a function I never asked to be turned off. Now you want me to pay additional money? I tell you what, this conversation is over. Goodbye.
With that, the wife slammed down the phone and the very next day she marched into the branch of WaMu and pulled all our savings and checking accounts and moved them to Wells Fargo. Which is cool, because they are the new title sponsor of our team. WaMu still holds the mortgage to our house, but she now sends them a check from Wells Fargo. The lady at the bank tried to keep our money and wanted to know if there was anything they could do to keep our business. No was all the wifeage said. With a hint of satisfaction, no doubt.
Johnny GoFast
posted by Johnny GoFast at 3:18 PM
3 Comments:
Wow! What a crappy way to get served. Congratulations to the wifeage for the show of testosterone.
I'm pretty sick of this kind of behaviour, I've worked in the customer service industry for almost 15 years and I think its worse today that it was when I started.... back in the days when call centres were just getting going and everyone raved about how you could find out your account balance over the phone without going to the branch.
Sorry that you had to experience it first hand.
I wish I could fix these issues, or at least some of them, well, obviously I can't fix your issues - your problems are too big for Dr Phil.
Cheers Johnny, be well and safe.
Robert
Yeah... sticking it to the Man! Pulling your money from one MAN to and putting it with another MAN who will piss you off later and then you'll need to pull it from that MAN to give it to BofA or some other MAN. But that's for later. Yeah. I love it.
Anon here. Can we go back to Markie for a minute? I admit up front to the creepy blow-up doll thing...that's the lure I suppose, the disposable Markie. Anyway, my wife constantly fields the call from our VISA provider. Why are they soliciting us? They already HAVE our business? And is there any reason they find it necessary to call when the baby is napping, or when we are trying to get the other kiddies to bed, or, finally, once we're resting after the epic every-night struggle to get them to bed? At some point, they are tempting fate. I only wish I could meet these folks in person - or get their home phone numbers.
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